Policies
Shipping
Original paintings ship within 3–5 working days of your order, carefully wrapped and sent with tracking from Co. Wexford, Ireland.
Ireland: €8 · usually 1–3 working days
Europe: €14 · usually 5–10 working days
Not shipping to your country? Email me and I’ll see what’s possible.
Returns & cancellations
If you’re buying online from within the EU, you have the right to cancel your order within 14 days of receiving it, without giving a reason. Just email me to let me know. Please return the painting in its original condition and packaging within 14 days of telling me. Return postage is paid by you. Once it arrives safely, I’ll refund the painting and the original standard delivery cost within 14 days.
Damaged in transit
If your painting arrives damaged, please email me within 48 hours with photos of the painting and packaging, and I’ll make it right.
Healing sessions
Please give at least 24 hours’ notice to cancel or reschedule. Cancellations with less notice, or missed sessions, can’t be refunded. Sessions support relaxation and wellbeing and are not a substitute for medical or psychological care.
Discount codes
One discount code per order. Codes can’t be exchanged for cash or applied to past orders.
Privacy
When you buy or sign up to my letters, I store only what’s needed: your name, email and delivery address. Payments are processed securely by Stripe, and I never see your card details. I never sell or share your information, and you can unsubscribe from my letters at any time using the link in every email.
Contact
Jingjing Liu · Co. Wexford, Ireland
Email: info@jingjingliuart.com